Note: Symantec VIP Support team is unable to register or change credential IDs for users. A user can resume 2-factor authentications only after registering the Credential ID.įor additional information, please see VIP Access token, mobile or desktop credential Q&A help. If available, users can perform this action through their organization's VIP Self-Service or My VIP portal. If the VIP Access app is installed onto a new device, or the app was uninstalled and reinstalled, reach out to the vendor or organization of the resource being accessed to remove the old credential and register the new credential to the user. Symantec VIP Access helps protect your online accounts and transactions by using a strong authentication process when you sign in to your VIP-enabled. Symantec VIP Support team is not authorized to work on end user requests because of security reasons. This includes restoring a full device backup from one device to another. You will need to contact your VIP Admin person in your organization to update your VIP Credential to the new one. To complete your login, you’ll then be prompted to enter the code from your VIP app, which is valid for. To protect the identity of the user assigned to a credential, the VIP Access app prevents a credential ID from being copied or transferred from one device or app to another. Through our partnership with Symantec, Fidelity offers you free use of Symantec’s Validation and ID Protection (VIP) Access app, which generates a randomized 6-digit code on your Mac, PC, or mobile phone each time you attempt to log in. If you had changed the default username/password and have forgotten it then the best way to regain access is to reset the router to the default settings. Each credential ID is associated with a particular user and is used when accessing protected resources and online transactions. An Access PIN cannot be reset if it is expired. If the tests continue to fail, uninstallreinstall the app. The VIP Access PIN alone will not suffice for the first-factor authentication. The first method is to directly access VIP Authentication Services to authenticate a credential by its credential ID and security code. A VIP Access credential ID protects accounts and identities by providing a one-time password (OTP) during user logins within an organization. The following limitations are specific to User IDAccess PIN Security Code: An Active Directory password or a local password must be entered by the user for the first-factor authentication.
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